FAQs

At Thermen & Badewelt Sinsheim, the general rule applies that a guest may order and consume up to five alcoholic beverages on the premises.

At the Bluphoria store within Thermen & Badewelt Sinsheim, you will find products from our Bluphoria lifestyle brand alongside an appealing selection of swimwear, water shoes, and toweling products, as well as baby items, sunscreen, and personal care products.
Our store's opening hours are:

10:00 AM – 1:00 PM | 1:30 PM – 6:30 PM

You can also reach the store by phone during these hours at: 07261 4028280

Should you need anything outside of store hours, we keep a small selection of swim trunks, swimsuits, bikinis, sunscreen, and personal care products available at the reception desk for emergencies.

Guaranteed entry on the day of your visit is only possible with an online ticket. Book your admission and additional services now at the best price!

Go to the booking system

Purchasing tickets on-site via debit card or cash at the self-service kiosk is only possible subject to availability.

Once you have entered via the reception area, everything at Thermen & Badewelt Sinsheim operates on a cashless basis (dining, access to other areas, etc.). All charges are recorded on a transponder. Each visitor is personally responsible for their transponder.

When leaving the thermal spa, we ask that you pay contactlessly if possible. The following payment options are available:

• Debit card
• Credit card
• Cash
• Apple Pay
• Thermencard
• Premiumcard
• Vouchers
• Self-checkout via the Bluphoria app

• Cash
• Debit card
• Credit card (Visa, Mastercard, or American Express)
• Apple Pay
• Thermal Spa Card
• Premium Card
• Vouchers

The Thermencard/Premiumcard is a cashless payment method for all thermal spa enthusiasts.

You can also easily pay using your Thermencard or Premiumcard in our online shop.

Log in to your customer account or create a new one. Please ensure you use the same email address associated with your Thermencard/Premiumcard order.

Please note:

Our new "MyBLUPHORIA" loyalty program is replacing the previous Thermencard/Premiumcard benefits scheme; consequently, new registrations are unfortunately not currently possible.

At Thermen & Badewelt Sinsheim, children aged 5 and older pay the same rate as adults.

Upon presentation of their ID at check-in, residents of Sinsheim receive a €5 voucher. This can be redeemed against any services at check-out or used as a form of payment in the online shop.

You can return your order to us free of charge within fourteen days. If you wish to return a BLUPHORIA item, please follow these steps:

1. Request a return
Send an email to retoure@bluphoria.de with the following details:

• Name
• Order number
• Order date
• You will then receive a link and all the necessary information to generate your return label.

2. Register the return in the returns portal
Register your return using the link to the returns portal that we sent you. There, specify the following:

• Item (what?)
• Quantity (how many?)
• Reason for return
• Once successfully registered, a DHL QR code will be displayed.

3. Ship the return

• Place the complete item(s) in their original packaging inside a parcel.
• Take the parcel and the QR code to any post office branch.
• They will generate your return label and accept the parcel.

The facility's architecture takes the needs of people with disabilities and wheelchair users into account. We provide spacious changing rooms and specially equipped showers in both the Sports Pool and the Palm Paradise areas.

The Palm Paradise and Sports Pool areas are easily accessible for people with mobility impairments and wheelchair users. Please note, however, that a pool lift is currently available only in the Sports Pool area.

The Palm Paradise and the Vitality Spa & Sauna are connected by a doorway; however, access to the sauna area is via a staircase. Our guest services staff will be happy to assist you!

We offer free admission for an accompanying person (who must be at least 18 years old) to guests holding a severe disability ID card marked with a "B".*

As always, an advance online reservation is required.

Please proceed as follows:

• Guests holding a severe disability ID card marked with a "B" should book an admission ticket for themselves in advance via our online shop.
• On the day of the visit, guests present their severe disability ID card (marked "B") at our ticket counter or self-check-in station, and the accompanying person receives free admission.

Advance registration for the accompanying person is not required; only a ticket for the guest with the disability needs to be booked. Please ensure the ID card is brought along on the day of the visit.

* Please note that if admission is already free for young children with disabilities, the accompanying person must pay the standard admission fee.

Eight accessible parking spaces are available in front of the entrance area (on the right). Parking here is permitted only with a blue parking permit.

Traffic disruptions may occur temporarily during TSG Hoffenheim Bundesliga home matches. We recommend arriving or departing approximately 1.5 hours before or after the match, or during the match itself. After the match ends, traffic may be diverted through the town of Sinsheim.

The Thermen & Badewelt car park is reserved exclusively for spa guests, free of charge, throughout the day. Stadium visitors and other motorists must pay a parking fee when using designated or assigned parking areas.

Two charging stations for electric cars are available in the parking lot in front of the entrance to Thermen & Badewelt Sinsheim. You can conveniently use your personal charging card for payment.

You will find detailed instructions and further information on the charging stations themselves.

We do not offer discounts or free extension hours for pupils and students.

We offer free admission for an accompanying person* to guests holding a severe disability ID card marked with a "B".

As always, an advance online reservation is required.

Please proceed as follows:

• Guests holding a severe disability ID card marked with a "B" should book an admission ticket for themselves in advance via our online shop.
• On the day of the visit, guests present their severe disability ID card (marked "B") at our ticket counter or self-check-in station, and the accompanying person receives free admission.

Advance registration for the accompanying person is not necessary; only a ticket for the guest with the disability needs to be booked. Please ensure the ID card is brought along on the day of the visit.

* Please note that if admission is already free for a young child with a disability, the accompanying person is required to pay the admission fee.

In the event of a loss, please email the attached lost property form to fundsachen@badewelt-sinsheim.de.

You can simply click the "Submit" button within the form to do this.

Please make sure to fill in all mandatory fields (*) so that your request can be processed.

Once the form has been received, you will definitely be notified as to whether or not the item has been found.

Indulge in culinary delights at our restaurants—"Paradiso" in the Palm Paradise and "LivingGarden" in the Vitality Spa & Sauna—or visit our "Frooters" smoothie bar. All dining areas are open for you to enjoy as usual.

Our pool bars are also open, serving up fruity cocktails and much more.

Please note:

For hygiene reasons, bringing your own food and drinks into the pool area is not permitted.

Birthday "children" receive a small surprise upon presenting their ID when entering the thermal baths.

There is a bus stop directly in front of the building; however, this stop may only be used for brief stops. Bus parking is available in the commercial area next to the thermal baths.

You can order monetary and admission vouchers via the online shop. Monetary vouchers can also be purchased directly in the thermal spa foyer. Vouchers cannot be ordered by telephone.

Available options include:

• Monetary vouchers for €10, €25, €50, and €100.
• Admission vouchers
• Massage vouchers

Please note that vouchers for Badeparadies Schwarzwald and Therme Euskirchen cannot be redeemed here.

Pearl massage vouchers can be redeemed for their full value against all services in our online shop and on-site.

In addition to purchasing vouchers from our online shop or on-site during your visit to the thermal baths, you can also obtain a selection of vouchers from the sales outlets listed below. These vouchers can also be used as a form of payment in our online shop.

Orders requiring payment in advance can be placed with:

SINSHEIM MUNICIPAL ADMINISTRATION

Tourist Information
Hauptstraße 92
74889 Sinsheim

Phone: 07261 404-109
E-mail: tourismus@sinsheim.de

Previously purchased admission vouchers and value vouchers can be used as a form of payment in the online shop when booking a dated admission ticket.

1. Value vouchers:

Value vouchers can be redeemed individually.

• Place an order/booking in the online shop.
• In the shopping cart, enter your existing voucher code and the date of issue into the designated fields.
• The value of your voucher will be applied to your new booking.
• If the voucher value exceeds the cost of the current booking, you will subsequently receive a new voucher for the remaining balance via email. Otherwise, the price difference will be charged.
• Complete the ordering process.

2. Admission vouchers issued within the last 3 years:

All admission vouchers purchased within the last 3 years are redeemed as follows:

• Place a new order/booking in the online shop.
• In the shopping cart, enter your existing voucher code and the date of issue into the designated fields.
• When redeeming your experience voucher for the specified service, the value is applied directly without any additional surcharge or payout of a price difference.
• If the services selected in the shopping cart differ from those covered by your experience voucher, the voucher value will be offset against the cost of the items in the cart. If the experience voucher value exceeds the cost of the current booking, you will subsequently receive a new voucher for the remaining balance via email. Otherwise, the price difference will be charged.
• For experience vouchers that include additional services (e.g., massage bed or rental linens), the included services will be displayed in the shopping cart.
• Complete the ordering process as usual.

Book entry now

All vouchers are valid for three years from the date of issue (until the end of the third year). For example: Your voucher was issued on January 5, 2026. It can be redeemed up until December 31, 2029.

Towels and bathrobes can be rented at reception for a fee, subject to availability:

• Bathrobe rental fee: €7.00 + €40.00 deposit
• Towel rental fee: €4.00 + €20.00 deposit

You will receive the deposit back upon returning the rented item.

At the Bluphoria Store within Thermen & Badewelt Sinsheim, you will find products from our Bluphoria lifestyle brand alongside a great selection of swimwear, water shoes, and toweling products, as well as baby items, sunscreen, and personal care products.
Our store's opening hours are:

Monday – Saturday: 10:00 AM – 1:00 PM | 1:30 PM – 6:30 PM

Sundays and public holidays: 10:00 AM – 1:30 PM | 2:00 PM – 5:00 PM

During these hours, you can also reach our store by phone at: 07261 4028280

Should you need anything outside of our store's opening hours, we keep a small selection of swim trunks, swimsuits, bikinis, sunscreen, and personal care products available at the reception desk for emergencies.

To ensure peace and relaxation for both you and your fellow guests during your visit, we ask that you observe the following guidelines:

Use of mobile phones and cameras is permitted...

• in the lounging areas of the "Palmenparadies" (Palm Paradise)
• at the "Paradise Beach" thermal spa beach
• for listening to music via headphones in the areas mentioned above
• for taking souvenir photos of yourself and your loved ones—provided no other people appear in the shot

Use of mobile phones and cameras is not permitted...

• throughout the "Vitaltherme & Sauna" area (textile-free zone)
• in the water
• at the pool bars
• in the sanitary facilities
• when photographing other people (guests or staff)
• for recording videos or audio
• for making phone calls
• for listening to music (without headphones)

Carrying smart glasses is generally prohibited.

Souvenir photos

You are welcome to take souvenir photos with your mobile phone or camera in the "Palmenparadies" and at the "Paradise Beach" thermal spa beach. Please ensure that only you—and no other people—appear in the photo.

We would love for you to share your souvenir photos using the hashtags #badeweltsinsheim and #meinsommer.

To ensure the safety of our guests and staff, general infection prevention guidelines apply at Thermen & Badewelt Sinsheim. This means: maintain social distance, disinfect your hands regularly, observe proper sneezing and coughing etiquette, and only visit the thermal spa if you are in good health.

Here you will find the most important information for your visit at a glance.

The "Breathing Planet" Immersive Horizon is another immersive experience from the Josef Wund thermal spa group—a multisensory meditative journey toward mindfulness. At its heart lies the breath as a central motif of life: conscious, present, and connecting. The Immersive Horizon was deliberately designed as a sanctuary and sensory experience that fuses art, nature, science, and state-of-the-art technology. The goal is to offer guests a profound form of relaxation. It is an approximately 10-minute experience designed for groups of up to six people.

The Immersive Horizon is located in the textile area on the gallery level—the former Sky Lounge — within the Palmenparadies.

Immersive Horizon is open daily from Sunday to Friday between 11:15 a.m. and 7:15 p.m. On Saturdays, performances take place between 11:15 a.m. and 8:45 p.m. Shows begin every 30 minutes, resulting in two performances per hour, each accommodating a maximum of six guests. A total of 17 time slots are available daily from Sunday to Friday, while 19 time slots are available on Saturdays.

The experience is included in the admission price. To participate, all you need is an admission ticket for Thermen & Badewelt Sinsheim and a reservation for a show time, including a specific time slot.

The Immersive Horizon can be reserved exclusively via our free BLUPHORIA app. We therefore recommend downloading the BLUPHORIA app, if you haven't alread, and selecting the Sinsheim location within the app. Next, you can book the new immersive experience using the "Plan My Day" feature. With just a single click, you can either make a new booking that includes the Immersive Horizon reservation or add the experience by updating an existing booking.

Reservations for and visits to Immersive Horizon are permitted for ages 16 and up.

The Immersive Horizon is located in the textile area of ​​the Palmenparadies, on the Sky Lounge level.
For this reason, wearing swimwear is mandatory. Entering in wet swimwear is not permitted. We therefore ask that you always bring a bathrobe or towel and wear pool shoes.

Food and drinks cannot be taken into the Immersive Horizon. After the experience, our staff will serve guests a delicious BLUPHORIA drink.

The use of mobile devices and the taking of photos or videos are not permitted during the indoor presentation. Please also remember to switch your smartphone to airplane mode or silence the device during the presentation.

Of course, you are free to leave the experience area at any time. Our staff members are constantly on hand and available to assist you whenever needed. We simply ask that you leave the room quietly so that other guests can continue their breathing meditation undisturbed and enjoy the rest of the experience in peace. If you suffer from claustrophobia—an anxiety disorder that causes extreme discomfort or panic attacks in confined, enclosed spaces—we advise against visiting Immersive Horizon. A notice regarding this is displayed on the screen in the reception area.

For safety reasons, the mirror surface in the interior must not be stepped on.

Access to the Palmenparadies and the Vitaltherme & Sauna is restricted to guests aged 16 and older (exception: children and youths under 16 are permitted to enter the Palmenparadies on Family Days). Toddlers up to and including the age of 4 may visit the Palmenparadies free of charge every day when accompanied by a parent or legal guardian.

The reason for this is our aim to create areas that optimally meet our guests' needs. The Palmenparadies and the Vitaltherme & Sauna are intended to be zones of rest and relaxation. In the swimming pool area, however, children are free, and indeed encouraged, to romp and play to their hearts' content without disturbing others or being disturbed themselves.

Experience and—above all—guest feedback show that the desired atmosphere of tranquility cannot be maintained in the Palmenparadies and the Vitaltherme & Sauna when large numbers of children are present. Nevertheless, the sight of children's eyes lighting up after a visit reaffirms our decision to operate three distinct zones.

Access to the Sports Pool and Palm Paradise areas is free of charge and available daily for toddlers up to and including 4 years of age. Proof of age may be required. Babies and toddlers are not permitted in the Vitality Spa & Sauna area.

We ask that you dress toddlers in swim diapers or swim pants.

Toddlers up to and including the age of 4 may visit our Palmenparadies free of charge every day (when accompanied by a guardian with an admission ticket).

Proof of age for toddlers or youths may be requested on-site.

During the summer holidays in Baden-Württemberg, families (admission for all ages) can visit our Palmenparadies daily. We recommend booking admission online in advance.

For safety and hygiene reasons, strollers are not permitted inside the facility. You may leave your stroller at the reception desk.

You are welcome to bring Maxi-Cosi carriers or infant car seats with you. Please note that we cannot accept liability for them and that emergency escape routes must not be blocked.

Enjoy exclusive comfort during your visit by reserving a lounger. When booking your admission ticket via the online shop, simply select your preferred type of lounger in the Palmenparadies or the Vitaltherme & Sauna area. The following options are available:

• Single loungers
• Paired single loungers (max. 2 people)
• Double loungers (max. 2 people)
• Relaxation pods (max. 2 people)

 In the Vitaltherme & Sauna area Sky Lounge Exklusiv:

• "Luna" relaxation island (incl. 1 bottle of sparkling wine/Secco)
• "Pandora" relaxation island (incl. 1 bottle of champagne)
• "Dia" four-poster bed
• "Vela" cocoon island
• Relaxation lounges (max. 2 people)

Discover our full range of options in the Sky Lounge Exklusiv.

With the individual booking option, you can select your preferred lounger location yourself using an overview map. With the automatic booking option, an available lounger is assigned to you.

Please note that reserving a lounger is optional. Guests without a reservation are free to choose any available spot in the designated areas. There is no guarantee of a lounger, and loungers must not be blocked or held without use.

Jetzt Eintritt buchen

Let our service team pamper you and enjoy a panoramic view of the palm-filled landscape.

Discover our exclusive lounging areas:

• Luna Relaxation Island
• Pandora Relaxation Island
• Dia Canopy Bed
• Vela Cocoon Island
• Relax Lounge

Click here for the lounging areas

Massages are available only in conjunction with admission to the pool area. You can easily book your preferred massage using the link provided in your order confirmation. Subject to availability, you may also book a massage on-site without a prior reservation.

If you have any questions, our Massage Oasis team is happy to assist you by phone at +49 7261/4028-440 or via email at massage@badewelt-sinsheim.de. Please note that bookings can only be made via the online shop or on-site; phone and email channels are for information and advice only.

You can order monetary vouchers and service vouchers via our online shop. It is not possible to order vouchers by phone.

The following are available:

• Monetary vouchers for €10, €25, €44, €50, and €100.
• Admission vouchers
• Massage vouchers

"Perlen" massage vouchers can be redeemed for their full value against all services, both in our online shop and on-site.

Thermen & Badewelt Sinsheim has 1,100 free parking spaces.

Eight parking spaces for people with disabilities are available in front of the entrance area (on the right). Parking here is permitted only with a blue parking permit.

Currently, there are no motorhome parking spaces with power hookups and sanitary facilities in our parking lot.

Alternatively, you can find motorhome parking spaces here:

• Wohnmobilpark Sinsheim (approx. 4 minutes' drive away), intersection of Am Ilvesbach and Schwimmbadweg, Sinsheim,
• Technik Museum Sinsheim (approx. 2 minutes' drive away), Museumsplatz, Sinsheim

There is a bus stop directly in front of the building; however, this stop may only be used for brief stops. Bus parking is available in the commercial area next to the thermal baths.

An electric vehicle charging station is available for all electric vehicle owners in front of the entrance area (next to the accessible parking spaces).

Please check in at reception to use it.

Traffic disruptions may occur temporarily during TSG Hoffenheim Bundesliga home matches. We recommend arriving or departing approximately 1.5 hours before or after the match, or during the match itself. After the match ends, traffic may be diverted through the town of Sinsheim.

The Thermen & Badewelt Sinsheim car park is available exclusively and free of charge to spa guests throughout the day. Non-guests are required to pay a parking fee.

• BADEPARADIES SCHWARZWALD
• THERME EUSKIRCHEN

You can find the thermal baths of the Thermengruppe Josef Wund at three locations in Germany: Sinsheim, Titisee and Euskirchen. We have defined new standards with our architecture, unique worlds of experience and innovative guest concepts. Several million guests visit our thermal and bathing worlds with palm trees, lagoons, sauna areas and relaxation options of the highest quality every year.

No, vouchers from partner thermal baths cannot be redeemed at Thermen & Badewelt Sinsheim.

At Thermen & Badewelt Sinsheim, you will find a smoking lounge in the Palmenparadies right next to the "Paradiso" restaurant. In the Vitaltherme & Sauna area, there is a small smoking hut in the sauna garden.

Under the current visitor model, Sinsheim residents receive a €5 voucher upon entry. This can be used for any services at the thermal spa or redeemed in the online shop.

• Lagoons in the Palmenparadies & Vitaltherme & Sauna: 34°C
• Health Springs: 36°C
• Calla Lily Shower: approx. 22°C
• Plunge Pool: 16°C
• Panoramic Pool: 24°C
• 25m Swimming Pool: 26°C
• 25m Swimming Pool (Warm Water Days – Wed./Thu.): 29°C
• Instructional Pool: 32°C
• Toddler Area: 34°C

• Palmenparadies: approx. 32 °C
• Vitaltherme & Sauna: approx. 31 °C
• Sportbad: approx. 29 °C

Our new "MyBLUPHORIA" loyalty program replaces the previous Thermencard/Premiumcard benefits scheme; consequently, new registrations are currently not possible.

The Thermencard is a cashless payment method for all thermal spa enthusiasts.

Save up to 15% when purchasing a Thermencard. The following benefit tiers are available*:

• Credit: €100 - 5% discount - You pay: €95 (€5 savings)
• Credit: €150 - 5% discount - You pay: €142.50 (€7.50 savings)
• Credit: €200 - 10% discount - You pay: €180 (€20 savings)
• Credit: €250 - 10% discount - You pay: €225 (€25 savings)
• Credit: €300 - 10% discount - You pay: €270 (€30 savings)
• Credit: €400 - 10% discount - You pay: €360 (€40 savings)
• Credit: €500 - 10% discount - You pay: €450 (€50 savings)
• Credit: €750 - 10% discount - You pay: €675 (€75 savings)
• Credit: €1,000 - 15% discount - You pay: €850 (€150 savings)

* Minimum top-up: €75

Benefits:

• Discount of up to 15%
• Transferable to friends, family members, or employees
• Direct cashless payment
• Unlimited validity
• Reloadable (based on the pricing tiers listed above)
• Exclusive special offers and perks
• Reserved parking spaces for your visit (8 spaces, to the left of the foyer)
• Can be used as a payment method in the online shop

Please note:

Cash payout of the total amount is not possible.

Premiumcard

With our Premium Card, you enjoy additional exclusive services and offers on top of the benefits provided by the Thermen Card.

Benefits:

• VIP check-in within one hour of the thermal spa opening (at Guest Services)
• Complimentary rental of one bathrobe and one thermal spa towel
• 10% discount on the purchase of admission vouchers at reception (upon presentation of the Premium Card; excludes payment using the Premium Card itself; max. 15 vouchers per year)
• Receive a bottle of Laurent-Perrier Brut champagne when topping up your credit
• A birthday surprise
• Reserved parking spaces for your visit (3 spaces, to the left of the foyer)
• Can be used as a payment method in the online shop

We regularly adjust our event lineup to suit our guests' preferences, and we always welcome your praise and feedback regarding our events.

To ensure we can offer a diverse range of events in 2026, we have decided not to host any further "clothing-free" thermal spa nights for the time being. Instead, you can look forward to numerous events this year and discover entirely new event formats.