Terms and Conditions and Customer Information

I. GENERAL TERMS AND CONDITIONS

§ 1 Scope of Application / Exclusion Clause

(1) These General Terms and Conditions (hereinafter: "GTC") apply to all contracts concluded between us via the online shop: https://www.badewelt-sinsheim.de/de/shop/ (hereinafter: "Online Shop") between us, i.e.

Badewelt Sinsheim GmbH
Badewelt 1,
D-74889 Sinsheim
Managing Director with sole power of representation: Edelfried Balle
Tel.: +49 (0)7261/4028-0
Fax: +49 (0)7261/4028-122
Register court: Mannheim Local Court
Registration number: HRB 715475 (hereinafter: "we"),

and you as our customer (hereinafter: "you"). Unless otherwise specified, these General Terms and Conditions apply regardless of whether you are a consumer or a business customer.

(2) You may only enter into a contract with us via our online shop provided that you actively accept our Terms and Conditions during the ordering process by ticking the box provided for this purpose. By giving your consent, you confirm that you have read our Terms and Conditions and agree to be bound by them.

(3) Through our online shop, we enter into contracts exclusively with consumers of legal age within the meaning of Section 13 of the German Civil Code (BGB), insofar as the sale of BLUPHORIA brand products is concerned; in other respects, we also enter into contracts through our online shop with persons who are not acting as consumers. According to Section 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. We therefore limit orders for BLUPHORIA brand products to 15 identical items per transaction. Furthermore, we reserve the right to reject your offer to enter into a contract with us, in whole or in part, if, based on the circumstances of the individual case – for example, due to the total number of items ordered in a single transaction and/or the frequency of transactions – there are reasonable grounds to doubt that you are acting as a consumer.

By accepting our Terms and Conditions during the ordering process, you declare to us that, under the law of the country in which you are habitually resident, you are of legal age and that you are placing your order for BLUPHORIA brand products as a consumer.

(4) Should you, when entering into a contract with us, use your own terms and conditions that differ from ours, we object to their use. This objection shall also apply if you have referred to your terms and conditions in individual correspondence and we have not expressly and separately objected to them, unless your terms and conditions reflect a mandatory statutory provision or we expressly confirm to you in writing that your terms and conditions are to apply. The unconditional provision of services or the acceptance of payments by us does not constitute acceptance of your terms and conditions.

(5) The customer information contained in Section II, as well as the cancellation policy and our privacy policy available on our website, do not form part of these terms and conditions. They serve to fulfil our statutory information obligations.

§ 2 Conclusion of the Contract

(1) The presentation of the services which you can order via our online shop does not constitute a legally binding offer, but rather an invitation to you to make such a binding offer to us.

(2) A contract between you and us via our online shop is concluded as follows:

Once you have selected the services you wish to order via our online shop and entered any additional details required, e.g. the date for bookings or the order quantity, in the fields provided, you can add your selection to your basket by clicking the 'ADD TO BASKET' button.

A message will then appear informing you that the item you have selected has been added to your shopping basket. By clicking on the relevant buttons, you can choose whether you would like to 'CONTINUE SHOPPING' or 'PROCEED TO CHECKOUT'. By clicking the 'PROCEED TO CHECKOUT' button or the shopping basket icon in the top right-hand corner of the online shop website, you will be taken to the shopping basket page. On the shopping basket page, you can check all the details you have entered and amend them if necessary. You can also review your selection and adjust the order quantities. By clicking on the bin icon next to the price, you can also remove items from your selection.
By returning to the online shop page, you can add further items to your basket and then check the contents of your basket again using the method described above.
You can proceed with your order by clicking the 'PROCEED TO CHECKOUT' button in the bottom right-hand corner of the basket page. When you click the 'CHECKOUT' button, you will be taken to a page where you can choose whether to place your order as a guest or as a registered and logged-in user of our 'MyParadise' customer portal (hereinafter: 'MyParadise'). By entering the email address and password you provided when registering your MyParadise user account, and then clicking the 'Log in' button, you will proceed to the next stage of the order process. By clicking the 'CONTINUE AS A GUEST' button, you will also proceed to the next stage of the order process without needing to log in with a MyParadise user account.

In the next step, you can select your preferred payment method. By clicking the 'NEXT' button, you will be taken to the next stage of the order process, where you can enter your personal details and your address (billing address and, if applicable, a different delivery address).
From there, clicking the 'NEXT' button will take you to the 'Confirm' page, which contains an overview of your order.
By clicking the 'BACK' button, you can return to the previous steps in the ordering process to check the details you have entered there and correct them if necessary.
By clicking on the 'BUY' button, you are making a binding offer to enter into a contract with us. Up until this point, you can check your details and correct them if necessary, or cancel the ordering process.
We will then confirm receipt of your binding offer to enter into a contract without delay by electronic means; this confirmation of receipt does not yet constitute a declaration of acceptance on our part.

We will notify you electronically of our acceptance of your offer, which will result in a contract being formed between us; should we reject your offer in whole or in part, we will also provide you with a corresponding notification electronically. Please therefore ensure that the email address you provided during the ordering process or in your MyParadise user account is correct and that you are technically able to receive emails. In connection with your order, please also check the spam folder in your email inbox and the settings of your spam filter.

(3) Insofar as it is not possible to deliver and/or provide the goods and/or services you have ordered, we shall refrain from issuing a declaration of acceptance. In such cases, no contract shall be formed. In this case, we will inform you without delay and refund any consideration already received without delay, insofar as a contract has not been concluded; your rights and claims under the relevant statutory provisions remain unaffected in their entirety.

(4) We reserve the right to make errors or omissions regarding the availability of goods, prices and other information. We will correct any errors or omissions identified in our online shop without delay. If, in accordance with the provisions of paragraph 2 above, a contract has already been concluded between you and us to which the aforementioned errors and omissions may relate, both your and our rights and claims shall be determined in accordance with the statutory provisions; the provisions concerning general availability and delivery times in § 6(1) below remain unaffected by this.

(5) Illustrations and photographs in our online shop do not typically accurately reflect the nature of the goods we sell and are intended solely for the presentation of our goods. More detailed and reliable information about our goods is contained in the product descriptions provided by us in each case. With particular regard to colour, illustrations and photographs in our online shop are not binding. In this context, we would like to point out that the colours displayed on your screen may differ from the actual colours.

(6) Any information provided in our online shop regarding the characteristics and nature of goods does not constitute a guarantee on our part, unless such information is expressly designated by us as a "guarantee" or expressly "guaranteed". Your statutory warranty rights remain unaffected in their entirety.

§ 3 MyParadise User Account / Guest Account

(1) You may order goods and services from the online shop either as a guest or as a user who is registered with and logged in to MyParadise. As a registered user, you do not need to enter your personal details with every order; instead, when placing an order, you can log in to your MyParadise user account using your email address and the password you chose when registering with MyParadise, where your personal details are stored; with regard to updating your details and deleting your user account, please refer to paragraph 4 of this Section 3 below.

(2) Regardless of whether you order goods and services from the online shop as a guest or as a user registered and logged in to MyParadise, we require the following information from you in order to process and fulfil your order:
• First name and surname;
• Email address;
• Postal address, comprising: street, house number, town, postcode, country;
You may also voluntarily provide your telephone number in case we need to contact you regarding the fulfilment and processing of your order.

(3) We use the data you provide solely to fulfil and process your order(s) in the online shop, for example to arrange deliveries to the address you have specified. We also use the data you provide during the payment process solely for the purpose of processing payments. We store your data only to the extent required by our tax and commercial law obligations.

(4) If you wish to create a MyParadise user account, we require you to provide the data specified in paragraph 2, as well as a password of your choice. This data will remain stored in your customer account until you update it or delete your account. Should the data you have provided change, you are responsible for updating it yourself. You can make changes to your personal data and delete your account online after logging into your user account.

§ 4 Vouchers

(1) The vouchers issued by us are multi-purpose vouchers. They entitle the respective holder to purchase or make use of all goods and services offered in our online shop and/or at Thermen & Badewelt Sinsheim, subject to the applicable terms and conditions (in particular the house rules), up to the purchase price paid for the voucher. Vouchers may also be used to purchase other vouchers.

(2) The holder of a voucher cannot demand that goods and services offered in our online shop and/or at Thermen & Badewelt Sinsheim at the time of purchase continue to be offered unchanged at the time the voucher is redeemed. We reserve the right to change our range of goods and services at any time.

(3) Your entitlement to a refund of the purchase price of the voucher in accordance with paragraph 3 above is governed by the relevant statutory provisions.

(4) To redeem a voucher when making a purchase in our online shop, the voucher holder must, in the final step of the ordering process and before clicking the 'BUY' button, enter the code printed on the voucher into the field provided. To exercise rights arising from a voucher on site, the holder must have it with them and present it at the checkout area of Thermen & Badewelt Sinsheim during the payment process.

§ 5 Partial deliveries

(1) We are entitled to make partial deliveries to the extent that this is reasonable for you. This applies in particular where individual items within your single order are available at different times.

(2) Partial deliveries made by us will not incur any additional delivery charges or other extra costs for you. A different provision applies with regard to delivery charges if you have expressly requested that we split the individual components of your single order into several deliveries; in this case, we are entitled to charge you the delivery charges that you would have had to bear had you, from the outset, split the components of your single order – which have been distributed across the individual deliveries – into several separate orders.

§ 6 Delivery times / Reservation regarding our own supply / The buyer's right of withdrawal

(1) Any information provided in our online shop regarding general availability and estimated delivery times is non-binding; unless otherwise agreed in specific cases, such information in our online shop does not constitute an agreement on our part to deliver within a specific period. Any information regarding general availability and estimated delivery times is, furthermore, always subject to us being able to obtain the goods from our suppliers. We shall take the necessary steps to ensure our own supply in a timely manner, exercising the diligence expected of a prudent trader.

(2) If you have not received the goods you ordered within 21 working days of the date of your order, we grant you the right to withdraw from the contract with us without first having to set a deadline for delivery and request that we meet it in vain; if you placed your order on a Saturday, Sunday or public holiday (Sinsheim), the aforementioned period of 21 working days shall commence on the first working day immediately following the date of your order. The rights to which you are entitled under the statutory provisions to withdraw from the contract or to terminate it for other reasons at an earlier or later date remain unaffected by the provisions of this paragraph 2 as a whole.

§ 7 Thermencard

(1) The Thermencard is a card that can be topped up with credit in predefined increments. These increments and their respective amounts are shown in our online shop. There is a minimum amount that must be topped up onto the Thermencard. In addition, there is a maximum amount that can be topped up onto the Thermencard. Within these predefined tiers, you are free to choose the exact amount you wish to top up. The credit on the Thermencard can be used to pay for goods and services offered at Thermen & Badewelt Sinsheim.

(2) When you top up your Thermencard for the first time, you will receive a one-off bonus credit of €10.00. This credit may only be used to purchase goods and services at Thermen & Badewelt Sinsheim. Under no circumstances may the credit be withdrawn as cash.

(3) Bei jeder Aufladung Ihrer Thermencard erhalten Sie über den von Ihnen gewählten Aufladebetrag hinaus eine zusätzliche Gutschrift als Bonus auf Ihre Thermencard gebucht; die sich bei der erstmaligen Aufladung Ihrer Thermencard aus Abs. 2 ergebende Gutschrift ist hiervon unabhängig. In welcher Höhe Sie eine zusätzliche Gutschrift als Bonus erhalten, ist abhängig von der Höhe des jeweils gewählten Aufladebetrages. Der Ihnen gewährte Bonus kann ausschließlich für die Inanspruchnahme unseres Waren- und Dienstleistungsangebots in der Thermen & Badewelt Sinsheim eingesetzt werden. Eine Auszahlung des Bonusbetrages ist in jedem Fall ausgeschlos-sen.

(4) The Thermencard is issued in your name. It is, however, transferable.

(5) Your entitlement to a refund of the credit balance loaded onto the Thermencard is governed by the relevant statutory provisions.

§ 8 Bookings

(1) Bookings made via the online shop require you to specify the date on which you wish to use the booked services, as well as, where applicable, a specific time slot within that day (hereinafter referred to as the 'service period').

(2) Bookings are binding. However, you are entitled to rebook up to 48 hours before the start of the service period. You must notify us of any request to rebook in good time. This notification may be made by email to service@badewelt-sinsheim.de or, during the opening hours of Thermen & Badewelt Sinsheim, by telephone on +49 (0)7261/4028-0.

(3) In the event of rebookings in accordance with paragraph 2 above, we shall charge you a flat-rate rebooking fee of €10.00 per rebooking. You are entitled to prove that we have incurred no loss or a lesser loss. We are entitled to prove that we have incurred a greater loss.

(4) You and/or the person for whom the booking is made bear the risk of non-use with regard to the reserved service. For example, if you do not wish to use a reserved sun lounger in the outdoor area due to bad weather, this does not entitle you to claim a refund of the booking fee.

(5) Presentation of the booking confirmation is required in order to make use of the reserved services.

§ 9 Delivery Area / Delivery Terms

(1) We deliver exclusively within Germany and to Belgium, France, Luxembourg, Austria, the Netherlands and Switzerland.

(2) In accordance with the provisions in paragraphs 3 to 6, we offer you the following delivery methods – depending on the goods being delivered – by post or parcel delivery, as well as electronic delivery.

(3) Once you have completed the ordering process and submitted a binding offer to conclude a contract with us by clicking the 'BUY' button (see § 2(2) of these Terms and Conditions), the delivery method you have chosen is binding; it is not possible to change the delivery method at a later stage.

(4) For orders consisting solely of the purchase of vouchers, you may choose between having your order delivered by post or sent electronically to the email address you provided when placing the order or in your MyParadise user account for you to print yourself (hereinafter: "Print@Home"). Where a single order comprises both vouchers and other goods, it is not possible to select Print@Home delivery for the vouchers; the delivery method you select applies uniformly and always covers the entire order within that single order.

(5) Delivery of a voucher via Print@Home takes place when we send you an accessible PDF document containing the voucher. In the case of delivery via Print@Home, you are responsible for ensuring the accuracy and technical readiness of the email inbox you provided during the ordering process described in Section 2(2) of these Terms and Conditions or in your MyParadise user account, as well as for printing out your order.

(6) If you are acting as a trader, a legal person under public law or a special fund under public law when placing your order, delivery and dispatch shall be at your own risk.

§ 10 Prices and Terms of Payment / Invoices / Delivery Notes

(1) The prices stated in the respective offers, as well as the delivery charges, represent the total prices. They include all price components, including all applicable taxes at the rates prescribed by law.

(2) The applicable delivery charges are not included in the purchase price and are shown separately during the ordering process. You are required to pay these delivery charges in addition to the purchase price, unless we have promised you free delivery. The amount of the delivery charges can be viewed via a button labelled accordingly on our website or in the relevant offer.

(3) You are responsible for any costs arising from the delivery of the order to a country that is not a member of the European Union, in particular customs duties or money transfer fees (bank transfer or exchange rate charges levied by financial institutions). You must also bear any costs incurred for the money transfer if, although the delivery is to an EU Member State, you have arranged for payment to be made from outside the European Union.

(4) For every order you place, you will receive an invoice from us that complies with legal requirements. Regardless of the delivery method chosen, we will send the invoice to you exclusively by email to the email address you provided when placing your order or in your MyParadise user account.

(5) You will receive a delivery note from us for every order. In the case of delivery via Print@Home, we will send your delivery note exclusively electronically to the email address you provided when placing your order or in your MyParadise user account. For all other deliveries, we will enclose a paper delivery note with your post or parcel.

§ 11 Voucher codes

(1) Voucher codes, which can be entered during the ordering process in the online shop, enable individual products to be purchased at reduced prices.

(2) Voucher codes have a limited period of validity and, where applicable, a minimum order value, as specified in the relevant voucher code or the voucher terms and conditions.

(3) Voucher codes cannot be combined with other discount promotions. Promotional prices are considered to be discount promotions.

(4) Paragraphs 1 to 3 above do not apply to codes on multi-purpose vouchers in accordance with § 4 of these Terms and Conditions. Multi-purpose vouchers may be combined with both other multi-purpose vouchers and discount promotions.

§ 12 Rights of retention and set-off

(1) You may only exercise a right of retention in so far as your claim against us arises from the same contractual relationship as our claim.

(2) You are only entitled to set off or to assert a right of retention if your claim against us is undisputed, ready for a decision, or has been established by a final and binding judgement. This does not apply to claims arising from the exercise of your rights of withdrawal or warranty for defects, or arising from Sections 812–822 of the German Civil Code (BGB), nor does it apply to the right to refuse performance under Section 320 of the German Civil Code (BGB).

§ 13 Rights of Use

(1) We reserve all intellectual property rights, in particular copyright, in the texts, photographs, graphics, animations, videos, logos, illustrations, drawings, motifs, music and other representations in the online shop, on the vouchers or in other publications. Making them available to third parties, publicly displaying them and reproducing them require our express written consent. This does not affect your right to transfer vouchers and booking confirmations purchased in the online shop to third parties.

(2) Copyright notices and other features serving to identify the rights holder must not be removed or altered.

§ 14 Warranty for Defects / Limitations of Liability

(1) Where goods purchased and delivered via our online shop are defective and/or incomplete, you are entitled, within the limits of the statutory provisions, to demand performance or subsequent performance, to withdraw from the contract between you and us, or to claim a reduction in the purchase price. Your claims for damages are also governed by the statutory provisions, unless otherwise provided for in paragraphs 2 to 5 below.

(2) We are liable for wilful misconduct and gross negligence. Furthermore, we are liable for the negligent breach of obligations, the fulfilment of which is essential for the proper performance of the contract between you and us, the breach of which therefore jeopardises the achievement of the purpose of the contract, and on the observance of which you may reasonably rely (hereinafter: 'essential contractual obligations'). In the event of a breach of essential contractual obligations, we shall be liable only for foreseeable damage typical of the contract.

(3) We shall not be liable for the breach of contractual obligations due to slight negligence, provided that such obligations are not essential contractual obligations within the meaning of paragraph 2 of this Section 14.

(4) The above exclusions of liability shall not apply in the event of injury to life, limb or health. Furthermore, liability under the Product Liability Act remains unaffected.

(5) Given the current state of technology, it is not possible to guarantee that data communication via the internet will be error-free and/or available at all times. We therefore accept no liability for the constant, error-free and uninterrupted availability of our online trading system.

§ 15 Final Provisions

(1) The contractual relationship between you and us is governed by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), if
a) your habitual residence is in Germany, or
b) your habitual residence is in a country that is not a member of the European Union.

(2) Should you have your habitual residence in a Member State of the European Union, the contractual relationship between you and us shall also be governed by the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG). However, this choice of law shall not affect the mandatory consumer protection provisions within the meaning of Article 6(2). (2) of Regulation (EC) No 593/2008 of the country in which you have your habitual residence, if the law of that country would be applicable pursuant to Article 6(1) of Regulation (EC) No 593/2008 in the absence of the above choice of law, i.e.
(a) if you are a natural person and enter into the contract with us for a purpose that cannot be attributed to your professional or commercial activities, and
(b) we carry out our commercial activities in the country in which you have your habitual residence, or

(3) Insofar as you were domiciled or had your habitual residence in Germany at the time of concluding this contract and have either moved your domicile or habitual residence out of Germany by the time we bring legal proceedings, or your domicile or habitual residence is unknown at that time, the place of jurisdiction for all disputes arising from and in connection with the contractual relationship between us shall be the registered office of our company in Sinsheim.

(4) If you have placed your order as a trader, a legal entity under public law or a special fund under public law, the place of performance for all obligations arising from the business relationship with us, as well as the exclusive place of jurisdiction, is our registered office in Sinsheim. This does not affect our right to bring proceedings before a court in another statutory place of jurisdiction.

(5) Our email address is: info@badewelt-sinsheim.de. In accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG), we hereby point out that we are not obliged to participate in out-of-court dispute resolution proceedings before a consumer arbitration board.

We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.

(6) Should any provision of these General Terms and Conditions or of a contract of which they form part be or become invalid, in whole or in part, or should the contract between you and us or these General Terms and Conditions contain a loophole, the legal validity of the remaining provisions shall remain unaffected. You and we shall replace the invalid provision with a provision that, in a legally valid manner, comes as close as possible in economic terms to the meaning and purpose of the invalid provision. The same applies to any gaps.

II. Customer Information

The following customer information does not form part of our General Terms and Conditions. It is provided to fulfil our statutory information obligations.

1. Identity of the seller

Badewelt Sinsheim GmbH
Badewelt 1
74889 Sinsheim
Germany
Tel.: +49 7261/4028-0
Fax: +49 7261/4028-122
Email: info@badewelt-sinsheim.de

2. Key features of the goods and services we offer in our online shop

Please refer to the individual product descriptions within our online shop and/or the details on the final page of the ordering process described in Section 2(2) of our Terms and Conditions (Section I) for the key features of the goods and services we offer in our online shop, as well as the validity period of any limited-time offers.

3. Information on the conclusion of the contract

The technical steps leading to the conclusion of the contract between you and us, the conclusion of the contract itself and the options for making corrections are set out in detail in Section 2(2) of our Terms and Conditions (Section I).

4. Correction notice

On the shopping basket page, you can check all the details you have entered and amend them if necessary. You can also review your selection and adjust the order quantity. By clicking on the bin icon next to the price, you can also delete your selection. On the final page of the ordering process described in Section 2(2) of our Terms and Conditions (Section I), you will be presented with an overview of the details and information you have provided during the ordering process, in particular the order quantity, the items ordered, the order value, and the delivery and billing addresses. By clicking the 'BACK' button, you can return to the previous steps in the ordering process to check the details you have entered there and correct them if necessary. If you wish to cancel the order process, you can close the browser window or the relevant tab. Otherwise, clicking the 'BUY' button makes your declaration binding.

5. Language of the contract

Our online shop is available in German only. Contracts concluded via the online shop may only be in German.

6. Prices and Payment Terms

6.1. The prices stated in the respective offers, as well as the delivery charges, represent the total prices. They include all price components, including any applicable taxes.

6.2. The applicable delivery charges are not included in the purchase price. They can be viewed via a button labelled accordingly on our website or in the relevant offer. The delivery charges are shown separately during the ordering process and are to be borne by you in addition to the purchase price, unless we have promised you free delivery.

6.3. If delivery is made to countries outside the European Union, additional costs for which we are not responsible may arise, such as customs duties, taxes or money transfer fees (bank transfer or exchange rate charges levied by financial institutions), which are to be borne by you. You are responsible for any money transfer costs incurred where the delivery is to an EU Member State but the payment was initiated from outside the European Union.

6.4. The payment methods available to you are listed under a button labelled accordingly on our website or in the relevant offer.

6.5. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

6.6. For every order you place, you will receive an invoice from us that complies with legal requirements. We will send the invoice to you exclusively by email to the email address you provided when placing your order or in your MyParadise user account.

7. Delivery Terms

7.1. The delivery terms, the delivery date and any applicable delivery restrictions can be found under a button labelled accordingly on our website or in the relevant offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss or accidental deterioration of the goods sold during dispatch is not transferred to you until the goods are handed over to you, regardless of whether the dispatch is insured or uninsured. This does not apply if you have independently commissioned a carrier not designated by us or any other person designated to carry out the dispatch.

8. Storage of the contract text

We do not store the full text of the contract. Before submitting your order, you can print out the contract details using your browser's print function or save them electronically. Once we have received your order, we will send you the order details, the information required by law for distance contracts and the General Terms and Conditions again by email.

9. Statutory Warranty Rights for the Purchase of Goods from Our Online Shop

If the goods purchased and delivered via our online shop are defective, you are entitled, within the framework of the statutory provisions, to demand rectification, to withdraw from the contract between you and us, or to reduce the purchase price. Your claims for damages are also governed by the statutory provisions, unless otherwise specified in the provisions of Section 14(2) to (5) of our General Terms and Conditions.

10. No right of withdrawal for bookings made via our online shop

For bookings made via our online shop, you do not have a right of withdrawal, even if you are a consumer. The legal basis for this is Section 312g(2), first sentence, No. 9 of the German Civil Code (BGB).

11. No right of withdrawal where seals have been removed

In the case of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return, you have no right of withdrawal under Section 312g(2)(3) of the German Civil Code (BGB) if the seal has been removed after delivery.

12. Codes of conduct

We have committed to complying with the 'Käufersiegel' quality criteria of Händlerbund Management AG and, consequently, with the Ecommerce Europe Trustmark Code of Conduct. This can be viewed at:

https://www.haendlerbund.de/images/content/kaeufersiegel/kaeufersiegel-qualitatskriterien.pdf

and

https://www.ecommercetrustmark.eu/the-code-of-conduct/

13. Alternative Dispute Resolution

Our email address is: info@badewelt-sinsheim.de. In accordance with Section 36 of the VSBG, we wish to point out that we are not obliged to participate in out-of-court dispute resolution proceedings before a consumer arbitration board.
We are not prepared to take part in dispute resolution proceedings before consumer arbitration boards.

Date: 10 October 2025